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RETURNS

 

 OUR SIMPLE 14 DAY RETURN POLICY - EXCHANGES AND REFUNDS

 

Not 100% sure what you want? Relax, products purchased from Notes & Dabbles  automatically include a 14-day exchange/refund option (Please note: this excludes items in the sale category, bulk purchases, gifts, cards and specified items).

All returned items need to be in perfect unused condition complete with original packaging. Should the product not be in original condition, please contact us before returning it. There is a HKD$50.00 service and repacking charge for any returned items not in original unopened condition. Notes & Dabbles  is not responsible if returned items are lost in transit.

 

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REFUNDS:
Your refund will be for the item, not for the original postage costs. If your item was sent with free shipping, we may withhold the cost of the original postage. 

EXCHANGES:
You will be responsible for the return postage to get the item back to Notes & Dabbles  and you will need to pay for postage again if it's below the 'free shipping' threshold.

 

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HOW TO MAKE A RETURN
If for whatever reason you’d like to exchange your purchase for another, simply email us at  info@notesndabbles.com for further assistance.

ON SALE ITEMS  & BULK ORDERS

Products purchased on sale or customised  and or in bulk/ large quantities, may not be returned or exchanged. Please contact us at info@notesndabbles.com for further assistance. 

 

WARRANTY RETURNS

In the rare case that you receive a faulty or damaged product upon delivery, simply email us at  info@notesndabbles.com and we will arrange to have the item replaced.

All faulty/damaged goods must be returned to us for inspection.

We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit. We will provide reply paid postage information for your Warranty return. If the item is faulty, damaged or significantly not as described, Notes & Dabbles  will cover all postage costs and provide a full refund.

If you don't have an account with Notes & Dabbles  simply email us info@notesndabbles.com for further assistance.

 

INCORRECT DELIVERY RETURNS

We do our very best to avoid this, but if you think you have received the wrong item, then simply email us at  info@notesndabbles.com

If you don't have an account with Notes & Dabbles  simply email us info@notesndabbles.com for further assistance.